Waitrose executes job U-turn over initially declined neurodivergent staff member

Tom Boyd stacked shelves at his local Waitrose for four years on a voluntary basis before being initially turned down for paid work
Tom Boyd worked at his neighborhood Waitrose for four years on a unpaid basis before being originally rejected for compensated employment

Waitrose has changed its ruling not to offer compensated employment to an neurodivergent person after initially saying he had to stop stacking shelves at the store where he had worked unpaid for several years.

Earlier this year, Frances Boyd inquired whether her adult child her son could be provided a employment opportunity at the grocery store in Cheadle Hulme, but her proposal was finally turned down by Waitrose head office.

Recently, rival chain Asda stated it wanted to offer Tom paid shifts at its Cheadle Hulme store.

Reacting to Waitrose's U-turn, Tom's mother said: "We are going to consider the offer and choose whether it is in what's best for our son to resume working... and are having ongoing talks with the supermarket."

'Conducting an inquiry'

A spokesman for the supermarket chain stated: "We'd like to have Tom return, in paid employment, and are working closely from his loved ones and the support organization to make this happen."

"We hope to have him return with us in the near future."

"We are committed about assisting workers into the workplace who might typically not be provided employment."

"As such, we enthusiastically received Tom and his support worker into our Manchester location to gain experience and enhance his self-assurance."

"We have guidelines in place to facilitate unpaid work, and are examining the circumstances in Tom's situation."

Frances Boyd wants to discern what is the best offer for her son
Tom's mother wants to discern what is the best offer for her family member

Frances said she had been "overwhelmed" by how individuals had responded to her sharing her child's situation.

The individual, who has specific communication needs, was praised for his dedication by supervisors.

"He gave over 600 hours of his energy exclusively because he wanted to belong, contribute, and create value," commented his mum.

Frances commended and appreciated team members at Waitrose's Cheadle Hulme store for assisting him, stating: "They made him part of the team and were absolutely brilliant."

"I believe he was just flying under the radar - operations were proceeding normally until it became a headquarters matter."

Tom and his mum have been backed by regional leader the public figure.

He stated on online platforms that Tom had received "deeply concerning" treatment and committed to "support him to identify different opportunities that functions".

The mayor stated the regional organization "actively promotes each company - including Waitrose - to sign up to our newly established diversity program".

Conversing with Tom's mother, who shared information of the employment opportunity on local radio, the public figure said: "Well done for highlighting the issue because we need a significant public information effort here."

She accepted his proposal to become an advocate for the initiative.

Angela Bailey
Angela Bailey

A seasoned tech writer and digital strategist with over a decade of experience in helping businesses innovate and grow online.